4 Riders Half Day

Cancellation Policy

MTB Booking and Cancellation policy Booking and payment Full payment is due upon registration for any session, program or camp. Your space is not confirmed until payment is received. All participants will be required to fill in a Release of Liability Waiver and Intake Form before beginning any session, program or camp. Participants will receive information relating to their session, program or camp no later than 48 hours before scheduled date. Cancellations Cancellations made 16 days or more prior to the start date of your session, program or camp will receive a full refund minus a 5% administration fee. Cancellations made 15 days or more prior to the start date of your session, program or camp will be offered a refund minus a 20% administration fee. Cancellations within 14-8 days of the start date of your session, program or course will be offered 50% of the session, program or camp cost. Cancellations within 7 days of the start date of your session, program or course will not be offered a refund. Strand Training reserves the right to cancel any session, program or camp due to inclement weather, insufficient bookings or for any events beyond our control. Alternate dates will be arranged in these cases, or a full refund will be provided. Changes Changes can be made to your registration 8 days or more prior to the start date of your session, program or camp and will be subject to a 20% administration fee. Changes must take place in a calendar year and are subject to availability. Missed sessions / Transfers If part or all of a session, program or camp is missed for any reason, it cannot be transferred to another session, program or camp. Transfers of a session, program or camp to another person are not allowed. Tardiness Clients arriving late will receive the remaining scheduled session, program or camp time, unless other arrangements have been previously made with the coach. Credits / Session packages If a credit is issued or session package is purchased, the expiration policy requires completion of all sessions and/or credit within 1 year from the date of purchase. Sessions or credit are void after this time period.

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